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FAQs

  • When can I move in?

    If there is a storage space available that meets your specific storage needs, you can move in anytime during office hours.

  • Can I do a move in without coming to the office?

    Yes, you can move in online anytime of the day, and we will set up your access code the next business day. You can also move-in over the phone during office hours and have immediate access.

  • How much notice needs to be given before I move out?

    All contracts are month-to-month. However, we do require a 10 day notice before you move out.

  • What is the move out procedure?

    When you are done with the unit, it needs to be swept clean and the lock needs to be removed from the latch. Before leaving, close the latch in order to turn off the light inside.

  • What type of documentation do I need to provide in order to rent a space?

    We require a government-issued photo ID (example: driver’s license, state ID, or passport).

  • Do I need to sign a long-term lease?

    No, we rent on a month-to-month basis with no long term commitment.

  • Does there have to be someone in the office to let me through the security gates?

    No. At the time of signing you will be given your own security pass code that will allow you access to your unit during normal access hours (6am-10pm, 7 days a week).

  • How do I make a payment?

    You can pay online, in person or over the phone. Phone payments can be taken 24/7. If you call us and reach the phone menu, press 2 to make a payment (keep in mind you must call the correct office to make an after hours phone system payment).

  • Do you have autopay?

    Yes, we do have autopay and we recommend using it in order to minimize the chances of having late fees and losing gate access.

  • How do I set-up my online account?

    Go to eagleeyestorage.com/pay-online and select your location.

    Underneath the Log-in area, press “Create account”

    NOTE - When typing in your unit number, be sure to type it in as it is shown on your receipt. If you do this incorrectly, you will not be able to register an account. Typically this is your building letter followed by 3 digits with leading zeros. Example: B003 would be valid, but B3 would not be.

  • What forms of payments do you accept?

    VISA, MasterCard, American Express, cashier's checks, money orders, and cash.

  • Do you sell boxes and storage supplies?

    Yes. We sell various moving supplies in our office.

  • How do I know how much storage space I will need?

    You can either use our Storage Estimator on our website or call our office to speak with a storage professional for advice.

  • Are there any items that I am NOT able to store?

    Liquids, explosives, flammable liquids, toxic materials and perishables. Please contact us if you have any questions regarding a specific item.

  • Do you have handcarts and dollies available at your facility?

    Yes. You are welcome to use our complimentary carts to move in.

  • Can I park multiple vehicles in a single parking spot?

    We only allow one vehicle to be parked per parking spot.

  • Do I need to provide paperwork to park a vehicle in a parking spot?

    We do require a proof of ownership for the vehicle that is in your name. This can be in the form of a title, registration, bill of sale, or insurance card.