Frequently Asked Self Storage Questions

The right size depends on what you're storing. A 5x10 works well for boxes, seasonal items, and furniture from a small room; a 10x10 can accommodate the contents of many one-bedroom homes. Larger units may suit entire households, vehicles, or business inventory. List your largest items and allow room for a walkway if you need regular access. Our team can help you choose.

A 5x10 provides about 50 square feet, comparable to a large walk-in closet. It can typically hold a mattress set, dresser, boxes, seasonal decorations, and small furniture, depending on arrangement. Measure unusually large items before renting.

A 10x10 provides about 100 square feet, similar to a small bedroom. It can often hold the contents of a one-bedroom apartment, including a bed, couch, dining furniture, appliances, and boxes. Capacity depends on item sizes, stacking, and whether you need a walkway.

Prices vary by size, location, heating, and features. Heated units generally cost more than comparable unheated units. Eagle Eye offers storage in the Mat-Su Valley and Eagle River; check our website for current rates, availability, and promotions.

Yes! Choose an available unit, complete your rental agreement, and pay online without visiting the office. Our managers are happy to help if you have questions.

Yes. Eagle Eye storage units are rented month-to-month, without a required long-term commitment. You can continue renting as needed, subject to your rental agreement.

Yes, you can generally transfer to another available unit. Contact your manager to discuss options, availability, and any differences in rent or fees.

We request at least 10 days' notice before moving out. Contact the office for move-out instructions. Your unit must be fully emptied and the move-out completed under your agreement. Rent is not prorated at move-out.

Yes! Drive-up units let you park near the unit door for easier loading and unloading. They're convenient for furniture, heavy equipment, and business inventory. Availability varies by location and unit type.

Consider heated storage for belongings sensitive to freezing temperatures, such as certain electronics, furniture, and household items. Unheated storage can be a more affordable choice for cold-tolerant belongings.

Heated units use a heating system to help protect against extreme cold; unheated units follow seasonal temperatures more closely. Heated does not necessarily mean humidity-controlled.

Consider heated storage for temperature-sensitive electronics, wood furniture, musical instruments, and similar belongings. Follow each item's manufacturer's recommendations; heating doesn't eliminate moisture or packing risks.

Clean and fully dry furniture first. Disassemble large pieces when practical, use moving blankets or breathable covers, and leave room for airflow. Consider heated storage for sensitive wood or leather items.

Back up important data, remove batteries where appropriate, and protect devices from dust, moisture, and impact. Follow manufacturer temperature guidance; let cold electronics warm up before powering on.

Clean and completely dry your mattress, then use a properly fitted protective mattress cover. Mattress covers are available for purchase at Eagle Eye offices. For long-term storage, laying the mattress flat on a clean, elevated surface is generally best, especially for foam mattresses. Don't stack heavy items on top.

Store only clean, fully dry belongings. Keep moisture-sensitive items off damp surfaces and avoid tightly wrapping furniture in plastic. Moisture absorbers can help in some situations, but heated storage does not guarantee humidity control.

Our facilities feature individually alarmed units, security cameras, and controlled gate access. Customers help maintain security by using their assigned gate codes, locking units, and reporting suspicious activity. No facility can guarantee that theft or damage will never occur.

Entering with your assigned gate code registers your access so you can open your unit without triggering its alarm. Exiting with your code re-arms your unit, adding security beyond cameras and controlled gate access.

Your gate code also controls your unit's alarm. Enter your assigned code every time you enter AND exit, even if the gate is open. One entry per moving party is sufficient, though each vehicle may use the code. If someone leaves early and enters the exit code, the unit can re-arm while others are loading; closing, latching, and reopening the door can then trigger an alarm. Improper code use may result in a $50 false alarm fee. Never simply follow another vehicle through the gate.

We recommend a quality disc lock, whose rounded design makes its shackle harder to access than many traditional padlocks. Eagle Eye sells disc locks for $15, compared with $22 or more at many local retailers. Using a disc lock also qualifies you for a $0 deductible under the tenant insurance we offer.

Standard access hours are 6:00 AM to 10:00 PM daily. Optional 24/7 access may be available to approved customers; contact your manager during office hours.

Yes. Approved personal and business customers can request 24/7 access. There is a one-time $50 background-check fee, plus $25 per month beginning with the second month of the arrangement. Approval is required and may depend on location and intended use.

Possibly. If you need access for a late flight, hunting or fishing trip, or early departure, contact the office during regular business hours BEFORE the planned visit to request a one-time exception. Approval is not guaranteed.

Log in to your Eagle Eye customer portal to find your assigned gate code. If you can't access the portal, contact your facility manager. Don't borrow someone else's code or follow another vehicle through the gate.

Yes. Eagle Eye requires at least $2,000 in coverage for stored belongings. We offer tenant insurance starting at $12 per month, with a $0 deductible when you use a disc lock. Claims under this separate policy won't affect your homeowners or renters insurance rates. You may use your own qualifying insurance, but you're responsible for adequate coverage and must submit proof within 14 days of renting to opt out of the policy we offer.

Eagle Eye offers tenant insurance through Bader to help protect belongings against covered losses. Coverage, limits, exclusions, and claim requirements depend on your plan. Our options start at $12 per month for $2,000 in coverage, with a $0 deductible when using a disc lock. Review the Bader brochure for full details and direct policy or claims questions to Bader: https://cdn.storagepug.com/hubfs/Client%20Website%20Images/LockTight%20Self%20Storage/pdfs/Bader-insurance-brochure.pdf

Some homeowners and renters policies cover off-premises belongings, but limits and deductibles may differ. A large deductible can make a smaller claim impractical. Check with your insurer and compare your policy with Eagle Eye's tenant insurance options.

Food, perishables, hazardous materials, explosives, standalone flammable liquids, and other items restricted by the rental agreement are prohibited. Ask the office if you're uncertain about an item.

No. Food, perishables, pet food, birdseed, and similar products are prohibited, even in sealed containers, because they can attract rodents and other pests.

No. Standalone gasoline, propane containers, flammable liquids, explosives, and hazardous materials are prohibited. An exception applies to fuel or propane contained in stored vehicles, campers, and RVs; these must be maintained and secured to prevent leaks.

Yes. Lawn mowers, snowblowers, chainsaws, generators, and similar equipment may be stored. Whenever practical, store equipment without fuel. Make sure fuel and oil caps are tightly sealed and take precautions against leaks. Place absorbent mats or cardboard underneath to catch drips and prevent concrete stains. Before storing lawn and garden equipment, remove grass clippings, leaves, dirt, seeds, and other organic debris. Keeping equipment clean helps reduce the risk of attracting rodents and other pests.

Yes. Firearms may be stored securely and in compliance with applicable laws. Ammunition must not be stored in the same unit as a firearm. Use appropriate locked cases and safe storage practices. Note that permission to store an item does not necessarily mean tenant insurance covers it.

No. Living, sleeping, or using a storage unit as a residence is strictly prohibited. Storage units are for belongings, not human occupancy.

Place sturdy, heavy items on the bottom and lighter items on top. Use consistent box sizes, label boxes, keep frequently needed items near the front, and leave a walkway when possible. Protect furniture and keep moisture-sensitive belongings off the floor.

Both work. Cardboard is economical and easy to label; plastic totes are reusable and can better resist incidental moisture and crushing. Always pack clean, dry items and avoid sealing damp belongings in airtight containers.

Yes! We offer storage options for RVs, boats, trailers, cars, and other recreational vehicles. Space sizes and features vary by location; check availability or ask the office.

Evaluate winterization needs before freezing temperatures arrive. Water lines, tanks, pumps, engines, and other systems can be damaged by freezing. Follow manufacturer recommendations based on the vehicle and storage conditions; heated storage doesn't automatically eliminate winterization needs.

Clean the vehicle, remove food, check for leaks, and follow the manufacturer's long-term storage guidance. Depending on the vehicle, consider battery maintenance, fuel stabilization, tire protection, and winterizing plumbing.

Most units don't have standard outlets, but we can often arrange installation subject to approval and your needs. Typical pricing is a $150 one-time installation fee, then $25 per month beginning with the second month; higher-use cases may cost more. Low-power applications are more likely to be approved than high-power uses. Contact the office to describe your intended equipment.

Yes. Businesses use our units for inventory, tools, equipment, documents, and supplies. Operating a business directly out of a unit may be restricted; contact the office to discuss your intended use.

No, not as a standard service. For a one-time need, contact your office manager in advance to ask whether an exception is possible. Approval is not guaranteed.

Yes! We offer four hours of FREE moving van use with select new storage unit rentals. Rent an eligible unit and reserve the van through the office. You'll need a valid driver's license, proof of auto insurance, and a credit card on file. Return the van with the required fuel level; extra mileage or time charges may apply. Details: https://www.eagleeyestorage.com/free-moving-van

Our moving van is available at affordable rates to storage customers whose units don't qualify for the free-use promotion: four hours for $40 or a full day for $75. The first 25 miles are included; additional mileage costs $1 per mile. Return the van with the required fuel level to avoid refueling charges. Availability and terms apply. Details: https://www.eagleeyestorage.com/free-moving-van

No. Moving van use is exclusively for Eagle Eye storage customers. Customers who don't qualify for free promotional use may still be eligible for affordable paid use.

Yes! At Eagle River, qualifying active-duty service members and veterans receive 5% off monthly rent. At our Mat-Su Valley locations, we waive the setup fee and provide a free disc lock. If renting online, complete the rental and then contact the office; applicable benefits will be credited toward your second month's rent.

Yes. You can set up automatic rent payments with any debit or credit card through your customer account or with help from the office.